general terms and conditions
0. PRE-CONTRACTUAL INFORMATION
Below, for reading and comprehension purposes, the present General Terms and Conditions of Sale (hereinafter, the "General Conditions") are set out, which shall be applicable to all remote sales commercial operations of the products offered, carried out electronically through the online store of the website https://aldousbio.com (hereinafter, the "Website"), from the moment the PROFESSIONAL sends the General Conditions to the CONSUMER in the order confirmation document, and not at any time prior.
These General Conditions shall remain in force and be valid for as long as they are accessible through the Website. If you do not agree with them, you must not use this Website.
The PROFESSIONAL reserves the right to modify in whole or in part, at any time, both the General Conditions and all legal notices, guidelines, and/or rules of use that appear on the Website and which, where applicable, replace, complete, and/or modify these General Conditions, without this affecting products purchased prior to the modification.
Said modifications may be made through the Website by any means permitted by law and shall be binding for as long as they remain published on the Website, until they are validly modified by subsequent ones.
The PROFESSIONAL informs the CONSUMER that they may access the General Conditions by clicking on the "General Terms and Conditions of Sale" link. We recommend that the CONSUMER consults the General Conditions periodically, as they may be subject to modifications. You may consult the current version of these conditions at any time at the following address: https://aldousbio.com/pages/condiciones-generales-de-venta
However, the PROFESSIONAL reserves the right to apply, in certain cases, Particular Conditions with priority over these General Conditions when deemed appropriate, announcing them in a timely and proper manner.
In the event of contradiction between the terms and conditions established in these General Conditions and the Particular Conditions, the conditions agreed upon in the latter instrument shall always prevail regarding the incompatible terms, and only for the products subject to said specific conditions.
Acceptance of this contractual document implies that the CONSUMER:
a. Has read, understands, and accepts what is stated herein.
b. Is a natural person, or represents a legal entity, with sufficient capacity to contract.
c. Assumes all conditions and obligations provided for in this document.
1. INTERVENING PARTIES AND IDENTITY
On the one hand,
The PROFESSIONAL is BIO UNICORN, S.L., Tax ID (N.I.F.): B16340218, with registered office at Carretera Saelices-Villalgordo, 50-B, 16431, Almonacid del Marquesado, Cuenca (Spain), telephone (+34) 696 102 521, and email address hola@aldousbio.com.
And, on the other hand,
The CONSUMER, registered on the Website via a username and password, or as a guest user without the need to register on the Website, of whose use and conservation they assume full responsibility, being responsible for the veracity of the personal data provided to the PROFESSIONAL.
Only the natural or legal person who duly proves said status and accepts these General Conditions, as well as the Particular Conditions that may be applicable and which, together with the Legal Notice, the Privacy Policy, and the Cookies Policy, regulate our commercial relationship from the moment the PROFESSIONAL sends the General Conditions in the order confirmation document, and not at any time prior, shall have the status of CONSUMER.
If you do not agree with any part of the conditions, you may not purchase any of the products offered on the Website.
In the case of natural persons, the purchase of products by minors under 18 years of age is expressly prohibited, except for emancipated minors, or by legal entities that do not meet the requirements provided for in these General Terms and Conditions of Sale.
Orders placed from the Website by a minor who falsifies information shall be understood as being carried out under the supervision and authorization of their parents, guardians, or legal representatives.
2. OBJECT OF THE CONTRACT
These General Conditions shall regulate the commercial relationship that arises between the PROFESSIONAL and the CONSUMER as a result of product orders placed through the online store of the Website.
Taking into account the above, the CONSUMER shall only be subject to the General Conditions from the moment they receive all the purchase conditions from the PROFESSIONAL in the order confirmation document.
The conclusion of the contract implies the delivery, upon payment of a specific price displayed publicly through the Website, of a specific product.
These Conditions and any document to which express reference is made constitute the entire agreement between the CONSUMER and the PROFESSIONAL regarding the object of the sale, and replace any other prior pact, agreement, or promise agreed upon verbally or in writing between the same parties.
The CONSUMER and the PROFESSIONAL acknowledge having consented to the conclusion of the contract without having relied on any statement or promise made by the other party, except for what is expressly included in these Conditions.
3. CONDITIONS OF ACCESS AND USE OF THE WEBSITE
Access to the Website is free and open, except for the cost of the telecommunications network connection supplied by the access provider contracted by the user.
Access to most of the Website's content is completely free and does not require prior registration, without prejudice to the fact that the PROFESSIONAL may condition the use of certain services offered on their Website to the prior completion of the corresponding form and that such services may, where applicable, involve the payment of amounts.
Access to the Website is prohibited to minors under fourteen (14) years of age, except for emancipated minors. However, in the event of access to the Website by a minor, it shall be presumed that said access has been carried out with the prior and express authorization of their parents, guardians, or legal representatives, without prejudice to the right of the PROFESSIONAL to carry out as many checks and controls as deemed appropriate.
In no case shall the PROFESSIONAL be responsible for the veracity of the data provided by the user; each user shall, therefore, be solely responsible for the information provided to the PROFESSIONAL being adequate, exact, and precise or, otherwise, for the consequences that may arise from the lack of quality of the data or from the false or inaccurate statements made.
3.1. Conditions to obtain the status of registered user
In order to proceed with the online purchase of products made available to consumers by the PROFESSIONAL, it will be necessary for them to register in advance by providing, through the forms enabled for this purpose, at least the registration data required as mandatory.
To register as a user, it is essential to be over eighteen (18) years of age, except for emancipated minors, and to provide all the information required as mandatory through the Website. The registered user acknowledges that their user account is personal and non-transferable. Both natural and legal persons may register on the Website.
Every registered user will have an access password, which will in any case be personal, non-transferable, and of limited duration. Said password must meet minimum length and security requirements. The user may modify or recover said password at any time by following the procedure provided on the Website. In no case will the PROFESSIONAL have direct access to said password, except for the provision of the Website access service to users.
By virtue of the above, it is the user's responsibility to immediately notify the PROFESSIONAL of any event that allows the improper use of identifiers and/or passwords, such as theft, loss, or unauthorized access to them, in order to proceed with their immediate cancellation. As long as said events are not communicated, the PROFESSIONAL shall be exonerated from any liability that may arise from the improper use of identifiers or passwords by unauthorized third parties.
3.2. Unregistering as a registered user
The user may request their unregistration from the Website at any time by completing the process through the section enabled for this purpose in the "My Account" area available on the Website.
In any case, once the unregistration has been processed, the user may request a new registration, without prejudice to the PROFESSIONAL's right not to admit said registration in the specific cases indicated in the clause regarding the conditions to obtain user status, or in the event of conflict or litigation arisen between the parties, in the course of resolution or concluded with an acknowledgment of fault or negligence by the user and/or damage caused to the PROFESSIONAL, their collaborators and associates, or their users, consumers, or potential consumers.
3.3. Conditions to obtain the status of guest user
The online acquisition of products made available to consumers by the PROFESSIONAL may also be carried out as a guest user, without the need for prior registration.
Natural persons over eighteen (18) years of age, emancipated minors, as well as legally constituted legal entities with sufficient capacity to contract, who provide all the mandatory information through the Website regarding identification data, delivery address, billing data, and the chosen payment method, may act as guest users.
If the consumer has already made purchases previously, after completing the purchase and adding the selected products to the cart, they may access the customer data entered in the previous purchase.
4. PRODUCT DESCRIPTION
In accordance with current regulations and, in particular, with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the PROFESSIONAL offers, in each of the sections of the Website according to the type of product in question, information about it, its characteristics, and its prices: plastic-free food supplements | Aldous Bio.
The products offered, as well as others that may be offered in the future through the Website, will be delivered in exchange for the corresponding remuneration that must be paid by the CONSUMER, and will grant the latter a right of use over them, subject to the deadlines, conditions, and terms of these General Conditions and the Particular Conditions that, where applicable, are established.
However, the PROFESSIONAL reserves the right to withdraw, replace, or modify the products offered through the Website by simply changing their content.
Thus, the products offered at any given time on the Website shall be governed by the General Conditions in force in each case. Likewise, the PROFESSIONAL shall have the power to stop offering, without prior notice and at any time, access to the aforementioned products.
The descriptions established in each case shall govern the provision by the PROFESSIONAL of the products offered to the CONSUMER.
4.1. Product availability
The availability of the products offered by the PROFESSIONAL through the Website may vary depending on CONSUMER demand. Although the PROFESSIONAL periodically updates the stock, the product requested by the CONSUMER might be out of stock at that moment. In such a case, the PROFESSIONAL will contact the user by email or telephone call to resolve the issue regarding their order, offering them a similar substitute product, the possibility of waiting for the selected product to become available in our stock again, or the cancellation of the order.
4.2. Indication and validity of prices
The prices of the products are always shown in euros (€) and include the corresponding Value Added Tax (VAT) or any other tax that may be applicable, which will at all times be those in force.
Unless expressly indicated otherwise, prices do not include shipping costs, handling, packaging, shipping insurance, or any other additional or accessory service to the purchased product.
Shipping costs for the products shall be borne by the CONSUMER and will be added to the total amount of the selected products. The CONSUMER will be informed of said costs before confirming the order and finalizing the contracting process. The VAT applicable to the shipping costs of the products shall be that legally in force at any given time.
The prices shown on the Website apply exclusively to the products offered through said Website and for as long as they remain published and are applied automatically by the contracting process in its final phase.
The PROFESSIONAL expressly reserves the right to modify prices at any time without prior notice. However, in all cases, the current rates indicated at the time of placing the corresponding order will be applied.
4.3. Billing
In accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, in contracts concluded with consumers and users, they shall have the right to receive a paper invoice, with the receipt of the invoice in paper format being a free right of the consumer. The issuance of the electronic invoice shall be conditional upon the prior obtaining, by the professional, of the express consent of the consumer.
Royal Decree 1619/2012, of November 30, which approves the Regulation regulating billing obligations, establishes that, in the case of sales whose amount does not exceed €400, VAT included, or retail sales when their amount does not exceed €3,000, VAT included, the PROFESSIONAL may issue a simplified invoice and a copy thereof in sales operations carried out through the Website when the recipient of the purchase does not act as a business owner or professional, but as a final consumer.
In the aforementioned cases, where the issuance of a simplified invoice is permitted, the PROFESSIONAL will not request the full tax details of the buyer during the purchase process. When the recipient of the invoice is a business owner or professional who wishes to deduct the tax or a consumer who demands an invoice to exercise a tax-related right, the PROFESSIONAL must indicate the Tax ID (N.I.F.), the recipient's address, and the tax charged.
Due to our ecological ethics, the consumer expressly consents to receiving the simplified invoice in electronic format, although, if they wish to receive it in paper format, they may request it free of charge by sending an email to hola@aldousbio.com.
By checking the box "I authorize and request the sending of the purchase invoice in electronic format" shown at the end of the contracting process, the CONSUMER authorizes and gives their express consent to the PROFESSIONAL for the purchase invoice of the order to be issued in accordance with Law 37/1992, of December 28, on Value Added Tax, and to be sent by the PROFESSIONAL to their email address in .pdf electronic format, unless the CONSUMER does not authorize it and expressly requests the sending of the purchase invoice in paper format by ordinary mail.
To this end, they must contact Customer Service at the telephone number (+34) 696 102 521 or send an email to hola@aldousbio.com and request the purchase invoice for their order in paper format, which will be sent by the PROFESSIONAL by ordinary mail to the address indicated by the CONSUMER.
The CONSUMER's right to receive the invoice in paper format cannot be conditional upon the payment of any amount.
For any information regarding the order, the modification of their delivery and billing addresses, or the correction of errors in the data provided, the CONSUMER must contact the PROFESSIONAL by phone at (+34) 696 102 521 or at the email address hola@aldousbio.com. In any case, the order number assigned and indicated in the purchase confirmation email must be indicated in the subject of the message or during the call made.
5. TAXATION IN SPAIN AND VAT
In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax, the delivery of products shall be understood to be located in the territory where Spanish VAT applies when the delivery address is in the Peninsula and the Balearic Islands, with the exception of the Canary Islands, Ceuta, and Melilla, where the corresponding taxes will be applicable. The VAT rate applicable will be that legally in force at any given time depending on the specific product in question.
In the same sense, and in accordance with Council Directive (EU) 2017/2455, of December 5, 2017, amending Directive 2006/112/EC and Directive 2009/132/EC as regards certain value added tax obligations for supplies of services and distance sales of goods, purchase orders shall be located, for their delivery and/or provision, in the European Union Member State in which the address appearing in the purchase order is located and, therefore, the VAT applicable will be that in force in said Member State.
For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries shall be exempt from VAT in application of the provisions of Law 37/1992 and the applicable Community regulations, without prejudice to the application of the corresponding taxes and customs duties in accordance with the regulations in force in each of said territories. The CONSUMER must take into account that, in these territories, situations may arise where taxes and customs duties are applied and are payable at the destination, in accordance with current regulations, and that these could be at their expense.
For locations other than the above, where purchase orders are located for their delivery and/or provision, the regulations in force at any given time shall be applicable; the CONSUMER must take into account that this could lead to the application and payment of taxes and customs duties at the destination, in accordance with the regulations in force at the place of destination, and that these could be at their expense.For further information, the CONSUMER should contact the customs office at the place of destination.
All operations carried out through this online store will comply with current regulations regarding Value Added Tax (VAT), according to the CONSUMER's location.
6. INTERNATIONAL TAXATION (VAT AND ONE STOP SHOP)
6.1. Taxation in the European Union
In accordance with Directive (EU) 2017/2455, for distance sales made to consumers located in other Member States, the VAT rate in force in the country of destination will be applied.
The online store is registered in the OSS (One Stop Shop) special scheme, which allows declaring the VAT corresponding to each European country from Spain, thus facilitating transparency and fiscal simplification in intra-community operations.
6.2. Taxation in the United Kingdom (UK)
For consumers whose delivery address is in the United Kingdom, the store will apply the requirements established by the British tax authority (HMRC) in relation to UK VAT:
If the sales volume exceeds the threshold set by the British Government, the store must register for VAT purposes in the United Kingdom and apply the corresponding tax rate.
For orders under 135 GBP, VAT may be included in the sale price and collected by the store.
For orders over 135 GBP, the consumer will be responsible for the payment of VAT and import customs duties upon receipt.
Invoicing and tax obligations in the United Kingdom will remain subject to current British regulations, and the store may have fiscal representation if necessary.
7. PURCHASING PROCESS
The purchasing procedure for the products offered on the Website intended for the Spanish market can be carried out in Spanish.
The processing of the order, the conclusion of the contract, and subsequent communications with the CONSUMER may be carried out in Spanish, without prejudice to the use of other languages when necessary or expressly indicated before the start of the contracting procedure.
To access the products offered by the PROFESSIONAL, the CONSUMER must register via the Website by creating a user account, or act as a guest user, without the need for prior registration. To do so, the CONSUMER must freely and voluntarily provide the personal data requested in the "Register" form.
The CONSUMER will choose a username and password, committing to making diligent use of both, not making them available to third parties, as well as communicating their loss or theft, or possible access by an unauthorized third party, to the PROFESSIONAL so that they may proceed with an immediate lockout. The CONSUMER is solely responsible for any damages they may suffer or cause due to the improper use of their credentials resulting from their own incorrect conservation or use.
The CONSUMER will be responsible for the confidential and responsible handling of the identity and password obtained during their user registration and may not assign them to third parties.
The CONSUMER may not choose as a username words intended to create confusion by identifying them as a member of the PROFESSIONAL, nor foul, abusive, or generally illegal, immoral, or indecent expressions.
The PROFESSIONAL's contracting platform will inform the CONSUMER, once the contracting procedure is completed, by email, of all the characteristics, price, means of transport, date of purchase, and delivery deadline of the acquired product.
Once the CONSUMER's account has been created, and in accordance with the requirements of Article 27 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the contracting procedure will follow these steps:
1. The CONSUMER, as a registered user or as a guest user without registration, must select the product or products they wish to purchase and add them to their "Cart" by clicking the "Add to cart" button.
2. The CONSUMER may check that the product or products have been added correctly to their "Cart," which must show the number of products selected.
3. A detailed summary of the products in their "Cart" will be shown to the CONSUMER, including:
Product image
Product description
Product availability
Unit price
Quantity
Product subtotal
Shipping cost subtotal
Taxes
Total
4. Next, the CONSUMER will be presented with an electronic form that must be completed with their billing data and complete delivery address for the merchandise. Once the form is completed, they must click the SAVE button.
5. If the merchandise delivery address is different from the indicated billing address, the CONSUMER may add a new address by clicking the ADD NEW ADDRESS button.
6. If the delivery address indicated in the billing data matches the shipping address, those data will be selected by default when placing the order. Always review and update your data if it has changed.
7. Before proceeding with the order, the CONSUMER must carefully read these General Conditions and the basic information regarding data protection made available to them, and accept them in full by checking the following checkbox:
□ I accept the basic information regarding data protection made available to me, as well as the General Terms and Conditions of Sale.
8. As a payment system for their order, the CONSUMER will use any of the payment methods established by the PROFESSIONAL on the Website.
9. The order will be processed once the CONSUMER clicks the "Order with payment obligation" button located at the bottom of the page.
10. Once the purchase is made, the CONSUMER will receive a confirmation of the purchase made, "Proof of purchase," at the email address indicated for that purpose, which will serve as proof of the operation performed and can be printed on paper. The order confirmation and the proof of purchase shall not have the value of an invoice.
The communications, purchase orders, and payments made during the transactions carried out on the Website may be archived and kept in the PROFESSIONAL's computerized records in order to constitute a means of proof of the transactions, in any case respecting reasonable security conditions and applicable current laws and regulations, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation - GDPR), as well as Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights (LOPDGDD), and the rights recognized to users according to the Privacy Policy of this Website.
8. TECHNICAL MEANS FOR CORRECTING ERRORS
The CONSUMER is informed that if they have provided incorrect data when formalizing their order request on the Website, they can modify it by contacting the PROFESSIONAL through the "My Account" section of the Website, by sending an email to hola@aldousbio.com, by contacting CUSTOMER SERVICE at the phone number (+34) 696 102 521, or via WhatsApp at (+34) 696 102 521.
9. PAYMENT METHODS
To proceed with the payment, the CONSUMER must follow each of the instructions shown on the Website. Payment for the products can only be made using the payment methods indicated at any given time on the Website.
In case of payment by credit and/or debit card, the payment will be subject to checks and authorizations by the issuing entities; if said entity does not authorize the payment, it will not be possible to continue the initiated purchasing procedure, the order will be automatically canceled, and the sale of the requested product will be understood as not performed. The amount of the order price, as well as any applicable tax, will be shown when formalizing the order.
In order to strengthen the security and protection of online purchases, the PROFESSIONAL has implemented the necessary processes to improve transaction security through the integration of a payment service provider and a banking intermediary that guarantee the confidentiality and security of operations, imposing the authentication of each of the purchases made through the Website in cases required by the regulations on payment method security (PSD2).
All payment orders are identified by a code generated by the payment provider, without which no transaction will be authorized by the corresponding bank. Said code will serve the PROFESSIONAL to proceed with the corresponding collections without the need to store payment card data.
Under no circumstances will the PROFESSIONAL store on its own computer systems the data provided by CONSUMERS through the payment gateway; said data will only be kept during the realization of the purchase, the payment, and until the expiration of the withdrawal period, where applicable.
Various payment methods are established on the Website so that the CONSUMER can place their order at their choice:
- Credit and/or debit card: the Website has the Shopify Payments e-commerce payment gateway. All data provided for these purposes is encrypted to ensure maximum security. It is hosted on a secure server certified according to the "Secure Socket Layer" protocol. Personal and bank data will be protected with all security measures established by Regulation (EU) 2016/679, with absolute confidentiality. In no case will the data provided by CLIENTS through the payment gateway be stored by the PROFESSIONAL; it will only be kept during the realization of the reservation, the payment, and until the expiration of the withdrawal period.
- PayPal: the CONSUMER may pay the amount of their cart through the PayPal payment gateway. If they choose this method, they may also use their credit or debit bank card as a means of payment.
- Stripe: the CONSUMER may choose to make payment for the service with their credit and/or debit card through Stripe, an online payment processing platform.
- Bizum for businesses: the CONSUMER may make the payment via Bizum, using the payment gateway enabled on the Website. This payment method does not function as a Bizum between individuals, but requires the CONSUMER to have the option for business payments activated in their bank's application. This payment method will only be available when it expressly appears as a payment option at the time of order, and may not be available for certain countries or orders.
To complete the transaction via Bizum, the CONSUMER must follow these steps:
Select Bizum as the payment method on the Website.
Enter their phone number associated with Bizum.
Enter the Bizum key for online purchases, 4 or 6 digits, which they must have previously configured with their bank.
Confirm the operation through the banking application.
Once this process is completed, the payment will be validated instantly.
It will be the CONSUMER's responsibility to ensure that the payment is made correctly within the established deadlines.
- Bank transfer: the CONSUMER may choose to pay for their order via bank transfer in favor of the PROFESSIONAL. They must click on the link on the Website "payment by direct bank transfer" and follow the mentioned instructions. When the product is purchased and this payment method is selected, an email with the PROFESSIONAL's bank account number to which the payment must be made will be received upon confirming the operation.
- Deferred or installment payment: the CONSUMER may split the payment of their purchases into several installments through the Klarna and Scalapay services, subject to the following conditions:
Klarna: allows payment in 3 interest-free installments or deferred financing up to 36 months with variable interest.
Scalapay: allows payment in 3 equal interest-free installments within 90 days.
Contracting process
During the purchase process, the customer will select the deferred or installment payment option.
They will be redirected to the chosen financial entity's platform to complete the authorization and acceptance process of the financial conditions.
Approval is subject to each entity's credit assessment.
Costs and responsibility
The conditions of interest, commissions, and management expenses will be those determined by the corresponding financial entity and will be detailed before contracting.
The PROFESSIONAL does not intervene in the financing and assumes no responsibility regarding interest, commissions, or additional expenses that the entity may apply.
Right of withdrawal and refund
The exercise of the right of withdrawal and returns will be governed by the provisions of clause 14 of these General Conditions, with the remaining installments being automatically adjusted by the financial entity.
In case of total or partial return of the order, the PROFESSIONAL will inform the financial entity to proceed with the adjustment or cancellation of the corresponding installments.
In any case, the CONSUMER's purchase may be deferred for anti-fraud verification. It may also be suspended for a longer time for a more rigorous investigation, in order to avoid fraudulent transactions.
10. ORDER PROCESSING
Once the receipt of payment for the product for the total amount indicated in the purchase process has been verified, the PROFESSIONAL will begin processing the order.
The PROFESSIONAL does not guarantee the price offered in this order for more than five days from its date. If payment has not been made within five days by the means provided for that purpose, the price may be modified.
For these purposes, the CONSUMER consents to the invoice being sent by the PROFESSIONAL in electronic format to the email address provided. The CONSUMER may revoke this consent at any time by sending an email to hola@aldousbio.com to receive the invoice in paper format.
Likewise, the CONSUMER is advised to print and/or keep a copy on a durable medium of the terms of sale when placing their order, as well as the proof of receipt sent by the PROFESSIONAL by email.
The PROFESSIONAL will deliver the products in a manner identical to that presented on the Website.
The merchandise will travel to its destination insured for all risks by the PROFESSIONAL, with the cost of said insurance being included in the price corresponding to the handling and transport section.
In case of an incident detected in the delivery of the merchandise, the CONSUMER must get in touch via the contact form, indicating in the message all aspects related to the delivery incident.
11. PRODUCT SHIPPING CONDITIONS
Products acquired through the Website will be sent duly packed in a cardboard box with internal protection and cushioned with kraft paper to the postal address indicated by the CONSUMER in the order form; said address cannot correspond to PO boxes or public places, such as public roads, squares, stations, airports, or other similar places.
Shipping methods are dynamic and depend on our logistics company, seasonality, shipping location, customer location and/or requested collection point, carrier performance, weather conditions, etc.
The delivery time for the products will depend on the destination of the shipment and will begin, in any case, from the PROFESSIONAL's receipt of the order amount. However, the PROFESSIONAL cannot be held responsible in case of non-compliance with such dates when this is due to causes beyond the PROFESSIONAL's control.
In case of impossibility of contract execution by the PROFESSIONAL due to the unavailability of the acquired good, the CONSUMER will be informed of said unavailability by email and the PROFESSIONAL will refund the amounts that had been paid without undue delay.
11.1. Order delivery zones
Orders for products made by the CONSUMER through the Website can currently be sent to residents of any locality in the Spanish mainland territory, the Balearic Islands, the Canary Islands, the autonomous cities of Ceuta and Melilla, mainland Portuguese territory, the Azores, Madeira, Italy, France, and Germany.
In application of Regulation (EU) 2018/302 of the European Parliament and of the Council, of February 28, 2018, on measures to address unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence, or place of establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394, and Directive 2009/22/EC, consumers and users residing in countries that are part of the European Union will have the right to freely access any online store regardless of the European country in which they reside, since it is prohibited to block access to the page of an e-commerce.
Therefore, the PROFESSIONAL informs that the sale of the offered products is not limited to residents of other Member States of the European Union, although it notifies that it does not ship products to residents of European Union Member States not indicated above and warns such consumers that, if they make purchases through the Website, the means and shipping costs of the products acquired to their respective place of residence, as well as, where applicable, the corresponding customs duties, will be borne by them, with the PROFESSIONAL being totally exonerated of responsibility in this regard.
11.2. Delivery times and shipping costs for product orders
Once payment for the order has been confirmed, if the requested products are available, the orders will leave the PROFESSIONAL's warehouse destined for the delivery address indicated by the CONSUMER.
Delivery times for orders will depend on the physical location of the CONSUMER or, where applicable, the different recipients if there are any, as well as the time the order is placed (official time of the Spanish peninsula).
For orders for any type of product offered on the Website that are in stock, placed before 12:00 p.m., the delivery of national and international orders, once payment has been confirmed, will be made to the address freely designated by the CONSUMER within the estimated delivery times established on the Shipping Rates page: https://aldousbio.com/pages/gastos-de-envio
11.3. Impossibility of delivery
If it proves impossible to deliver your order, the Website's customer service will contact the CONSUMER to arrange a new delivery date if they cannot be found at the place of delivery at the agreed time.
In the event that, 15 days after your order is available for delivery, it has not been possible to deliver it for a reason not attributable to the PROFESSIONAL and after reliable notification of said circumstance to the CONSUMER without a response from them, we will understand that you wish to withdraw from the contract and we will consider it terminated. As a consequence of the termination of the contract, we will refund all payments received, including delivery costs, except for additional costs resulting from the CONSUMER's choice of a delivery method other than the least expensive ordinary method we offer, without undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated.
Please note that the transport derived from the termination may generate an additional cost, which we will be entitled to pass on to you solely for the amount of the return costs actually incurred and duly justified, provided that you have been previously informed of this.
If for any reason we could not meet the delivery date, we would inform you of this circumstance and give you the option of continuing with the purchase by setting a new delivery date or canceling the order with a full refund of the price paid.
For the purposes of these Conditions, it will be understood that "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party designated by you takes material possession of the products, which will be evidenced by the signature of receipt of the order at the agreed delivery address.
The PROFESSIONAL will not assume any responsibility when the delivery of the order cannot be carried out as a consequence of data provided by the CONSUMER that is false, inaccurate, or incomplete, the latter assuming any other responsibility related to the lack of delivery of the order. Without prejudice to the foregoing, the PROFESSIONAL must adopt the measures required of a diligent merchant so that the delivery can be carried out within the agreed period.
If the CONSUMER does not receive the order within the delivery times established in these Conditions and from the date of departure from the warehouse, they may contact the PROFESSIONAL by phone at (+34) 696 102 521 or by email at hola@aldousbio.com.
The PROFESSIONAL will make every effort to meet the indicated delivery time and, if they become aware that, for any reason, it cannot be met, they will inform the CONSUMER by email or by phone.
The PROFESSIONAL will inform the CONSUMER of the unavailability of the product as soon as they are aware of it from their supplier, or of the impossibility of supplying the requested product.
The CONSUMER may decide to cancel the order request or, where applicable, request a quote for an alternative product with similar characteristics.
12. CLICK & COLLECT SERVICE
The Click & Collect service allows the customer to place their order through the Website and pick it up at one of our physical points without additional shipping costs.
This service is available exclusively for addresses located in the Spanish peninsular territory. For orders whose amount is equal to or greater than €49, collection will be free for the consumer. Unless expressly indicated otherwise at the time of purchase, this service will not apply to orders with delivery outside the Spanish peninsula.
In the future, orders may be picked up at our own Stores, whose location and conditions will be announced in due course.
Collection procedure
Service selection: during the purchase process, the customer must choose the "Click & Collect" option and select the nearest available collection point.
Order confirmation: once payment has been made, a confirmation email will be sent with the order number, date, and collection time slot.
Availability period: the order will be available for pickup from 24 working hours after confirmation and will be kept at the collection point for a maximum of 7 calendar days. After this period has elapsed without the customer having withdrawn the order, it will be considered that they have withdrawn from the contract and a refund will be made.
Necessary documentation: to pick up the order, the customer must present the confirmation email and a valid identity document.
Modifications and cancellations
Modification: the customer may request changes to the date or collection point by contacting our customer service department, provided that no more than 12 hours have elapsed since confirmation.
Cancellation: to cancel an order with Click & Collect, the customer has a period of 12 hours after confirmation. A subsequent cancellation may be subject to management fees.
Liability and guarantees
Once the order has been paid for and is available at the collection point, the responsibility for the preservation of the product will correspond to the customer.
In the event of an incident (damaged product, errors in the order), the customer must report it at the time of collection or, at the latest, within 24 hours following it, following the procedure described in clause 16 of these General Conditions.
13. PROMOTIONAL CODES: GENERAL CONDITIONS
The PROFESSIONAL may issue single-use promotional codes as an incentive for CONSUMERS. When the PROFESSIONAL considers that a CONSUMER has deliberately circumvented the measures established to limit such use, the PROFESSIONAL may adjust the subsequent order of said CONSUMER accordingly. When using promotional codes, it will be the responsibility of the CONSUMERS to check that the corresponding promotion or discount is correctly reflected at the time of payment and during the applicable period.
CONSUMERS must contact the PROFESSIONAL immediately if they detect an error or if the promotional code is not applied correctly to the purchase made.
The types of offers and promotions offered by the PROFESSIONAL may vary based on their own needs, with each promotional code made available to the CONSUMERS indicating which purchase of products it can be applied to, the corresponding benefits, and their expiration dates.
The offer is subject to acceptance of the standard general conditions of the Website.
The promotional code is non-transferable and cannot be sold or exchanged. Only one promotional code may be used per CONSUMER and it will apply exclusively to purchases of products made through the online store.
The use of any promotional code implies acceptance of these general conditions.
14. LEGAL RIGHT OF WITHDRAWAL
14.1. Information regarding the exercise of the legal right of withdrawal
When the buyer has the status of a CONSUMER and the contract is concluded without the simultaneous physical presence of the CONSUMER and the PROFESSIONAL (distance selling), the CONSUMER will enjoy the right of withdrawal described in this section.
The CONSUMER has the right to withdraw from the purchase made through the Website and, therefore, if they are not satisfied and provided that the very nature of the purchased product allows it, they may return it within a maximum period of fourteen (14) calendar days, without the need to justify their decision and without penalty for its exercise.
The period for exercising this right will be 14 calendar days from the day on which the CONSUMER or a third party designated by them, other than the carrier, receives the purchased product or, in the case of delivery of the same order in several shipments, from the receipt of the last good.
To exercise the right of withdrawal, the CONSUMER must notify their decision to withdraw from the contract by means of a statement made by any form admitted by Law. You may use the standardized model withdrawal form below, although its use will not be mandatory.
When the applicable regulations require it and from its availability on the Website, the CONSUMER may also exercise their right of withdrawal directly online through the functionality provided for this purpose.
14.2. Model withdrawal form
1. Data of the PROFESSIONAL
BIO UNICORN, S.L.
N.I.F.: B16340218
Address: Carretera Saelices-Villalgordo, 50-B, 16431, Almonacid del Marquesado, Cuenca (Spain)
Tel. (+34) 696 102 521 | E-mail: hola@aldousbio.com
2. I hereby inform you that I withdraw from the sales contract for the following product ___ purchased on ___
3. Name of the consumer
4. Identity document (DNI/NIE/passport or equivalent document)
5. Consumer address
6. Telephone
7. E-mail
8. Signature
9. Date
To exercise the right of withdrawal, the CONSUMER must notify the PROFESSIONAL of their decision to withdraw from the purchase contract by written communication addressed to the postal address Carretera Saelices-Villalgordo, 50-B, 16431, Almonacid del Marquesado, Cuenca (Spain), or by email sent to hola@aldousbio.com. If you use this option, we will notify you without delay by email of the receipt of said withdrawal.
Click here to download the withdrawal form.
14.3. Consequences of the exercise of the legal right of withdrawal
In case of withdrawal, the PROFESSIONAL will refund the consumer the total amount of the purchase, that is, the price of the product plus the initial shipping costs paid for the purchase, before the expiration of a period of fourteen (14) calendar days from the date on which they were informed of the consumer's decision to withdraw from the contract, using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly agreed to another means and provided that they do not incur any expense as a result of the refund.
The refund of the purchase amount will be made by the same means of payment used by the CONSUMER for the initial transaction, unless the CONSUMER has expressly agreed to another means and provided that they do not bear any expense as a result of the refund.
The PROFESSIONAL may withhold the refund to the consumer of the total purchase amount until they have received the products, or until the CONSUMER has presented a reliable and verified proof of their return, depending on which condition is met first.
In any case, for the purposes of exercising the right of withdrawal, it will not be mandatory to return the products in their original packaging.
The CONSUMER will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish their nature, characteristics, or functioning. Under no circumstances will the CONSUMER be responsible for the decrease in value of the goods if the PROFESSIONAL has not informed them of their right of withdrawal in accordance with the applicable regulations.
Before returning the product, the CONSUMER must ensure that it is properly protected so that it does not suffer damage during transport.
The CONSUMER is informed that, upon exercising the right of withdrawal, the shipping costs for the return of the products purchased from their home to the PROFESSIONAL's warehouse will always be borne by the CONSUMER, except in cases legally provided for or when the return is due to a defect, error, or lack of conformity attributable to the PROFESSIONAL.
To respect the withdrawal period, it will be sufficient for the communication regarding the exercise of this right to be sent, in the form and with the content described, before the corresponding period expires.
14.4. Exceptions to the legal right of withdrawal
In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, products for which, by their very nature, it is impossible to exercise it are excluded from the legal right of withdrawal, without prejudice to the corresponding claim for damages suffered, including but not limited to:
When the product purchased consists of goods susceptible to deteriorating or expiring rapidly, as may happen with certain food supplements and food products.
When the product has been unsealed after delivery and cannot be returned for health or hygiene protection reasons.
When it comes to goods made according to the specifications of the consumer and user or clearly personalized.
For digital products supplied electronically, when the consumer has begun the download or execution with their prior and express consent.
Therefore, returns of opened, used, or manipulated products will not be accepted, unless they have origin defects or do not correspond to the order placed.
Thus, the consumer will not enjoy the legal right of withdrawal if the PROFESSIONAL supplies products made according to the consumer's specifications, clearly personalized products, products that have been unsealed and/or consumed after delivery, or if the CONSUMER themselves had requested the provision of a service before the end of the withdrawal period.
15. GUARANTEES APPLICABLE TO PRODUCTS
All products purchased by the CONSUMER through the PROFESSIONAL's Website have the legal guarantees applicable to consumers, in particular the legal guarantee of conformity and the guarantee against hidden defects, under the terms provided by current regulations.
For CONSUMERS residing in Spain, the legal guarantee of conformity may be exercised under the conditions provided for by Royal Legislative Decree 1/2007, of November 16, without prejudice to more favorable rights that may correspond to the CONSUMER or any complementary commercial guarantee that may be offered by the PROFESSIONAL. The PROFESSIONAL reserves the right to verify the reality of the alleged defects, their origin, and the moment of their appearance, within the limits allowed by the applicable regulations.
Nature of food supplements
The food supplements offered are not considered perishable products in terms of immediate expiration, provided that the storage conditions indicated by the manufacturer (temperature, humidity, and proper handling) are respected. However, they have a minimum durability or limited expiration date, so the CONSUMER must check the best-before date, expiration, or minimum durability before use.
Information regarding food supplements
In accordance with Royal Decree 1487/2009, of September 26, regarding food supplements, the PROFESSIONAL informs that the products marketed through the Website:
Are intended to supplement the normal diet.
Are concentrated sources of nutrients or other substances with a nutritional or physiological effect.
Are presented in dosed form (capsules, tablets, powders, gummies, etc.).
Do not replace a balanced diet or a healthy lifestyle.
Cannot be attributed properties of prevention, treatment, or cure of diseases.
All products comply with current provisions regarding labeling, presentation, and advertising, in accordance with Spanish and European Union legislation. Before consumption, it is recommended to read carefully the instructions, warnings, and storage conditions provided by the manufacturer.
Legal guarantee of conformity
All products offered are subject to the applicable legal guarantee of conformity. This implies that the PROFESSIONAL shall be liable for any lack of conformity that exists at the time of delivery, under the terms provided by the applicable regulations, unless it results from improper use, defective maintenance, or mishandling by the CONSUMER.
Defects resulting from incorrect handling, improper storage, or opening under conditions that may compromise the quality of the product shall not be considered lack of conformity.
Conditions for application of the warranty
Products shall be considered in conformity with the contract when they meet all the following conditions:
(i) they conform to the description provided by the PROFESSIONAL and possess the qualities of the product presented to the CONSUMER as a sample or model through the Website;
(ii) they are fit for the purposes for which products of the same type are ordinarily used; and
(iii) they present the usual quality and performance of a product of the same type that the CONSUMER can reasonably expect, given the nature of the product.
Quality and consumer guarantee
If the product arrives in inadequate conditions due to transport defects or handling prior to delivery, the CONSUMER must notify it within a maximum period of 48 hours from receipt in order to manage its replacement or refund.
The products marketed are registered in the corresponding registries in accordance with applicable legislation and have the corresponding labeling in accordance with current regulations.
Warranty exclusions
Failures caused by improper use or handling by the CONSUMER, or defects resulting from any external cause, are excluded from the warranty.
The warranty does not cover damage caused by external factors such as atmospheric phenomena, fire, water, abnormal use of the good, or other damages that may arise from incorrect use or improper consumption.
Exemption from liability
The PROFESSIONAL shall not be liable for damages caused by improper use of the product, including direct or indirect damages, personal accidents, damage to third-party property, economic losses, or loss of profit.
Complaint process
To assert the warranty, the CONSUMER must contact our Customer Service and After-Sales Department at the address hola@aldousbio.com, providing a description of the problem, photographs of the defective product, and the order number.
Once the claim is received, the case will be evaluated and, as appropriate, we will proceed with the replacement, refund, or any other measure provided for by current regulations.
To know the steps to follow in case of a problem with a product, you can contact our Customer Service and After-Sales Department by phone at +34 696 102 521 or by email at hola@aldousbio.com.
Where applicable, the CONSUMER may access complaint forms or the means of complaint made available by the competent authorities.
16. RETURN OF DEFECTIVE PRODUCTS, PRODUCTS IN POOR CONDITION, OR CHANGE OF MIND
The CONSUMER may return products purchased through the Website received in poor condition, whether due to vice or manufacturing defect, provided that said defects are not due to mishandling or improper use by the CONSUMER, products received by error compared to those indicated in the order, or products damaged during transport, within a maximum period of fourteen (14) calendar days from the day on which the CONSUMER or a third party designated by them, other than the carrier, receives the purchased product or, in the case of delivery of the same order in several shipments, from the receipt of the last good.
In cases where the CONSUMER considers that at the time of delivery the product does not conform to what is stipulated in the contract, and in order to start the return process, they must contact the PROFESSIONAL as soon as possible at the address hola@aldousbio.com, providing the product details, order number, proof of purchase, and proving the defect/damage by sending photographs that allow verification that the product is effectively damaged, deteriorated, or defective, or that it does not correspond to what was requested.
If the damage is visible, it must be expressly stated in the delivery driver's notes of the transport agency before receiving the goods or, failing that, the goods must not be accepted.
The expenses incurred for transport to return the products to the PROFESSIONAL's warehouse shall always be borne by the CONSUMER, except in the case of a return of products damaged during shipment, incorrect compared to those indicated in the order, or with manufacturing defects, in which case they shall be borne by the PROFESSIONAL.
To make the return, choose the transport agency of your preference and send your return postage paid to the PROFESSIONAL's address: Bio Unicorn S.L., Carretera Saelices-Villalgordo, 50-B, 16431 Almonacid del Marquesado (Cuenca). You can use the same packaging box in which you received your order or a new one if necessary.
Once the original merchandise and the complete product are received, their condition will be checked and the PROFESSIONAL will communicate by email to the CONSUMER if they are entitled to an exchange for a new product or a refund of the money. This process may take 5 to 7 working days from the receipt of the item at our warehouse.
The PROFESSIONAL may withhold the refund until the goods have been received or until the CONSUMER has provided proof of return of the products, whichever condition is met first.
Any refund that the PROFESSIONAL must make to the CONSUMER due to a price reduction or termination of the contract shall be executed without undue delay and, in any case, within a period of fourteen (14) days from the date on which the PROFESSIONAL has been informed of the consumer's decision to claim the corresponding right.
The PROFESSIONAL will make the refund indicated in the previous paragraph using the same means of payment that the consumer used for the acquisition of the good, unless otherwise expressly agreed between the parties, and provided that this does not imply an additional cost for the CONSUMER. The PROFESSIONAL may not impose any cost on the consumer for the refund. The refund of the amount will not include the initial shipping costs, when their exclusion is legally appropriate.
To know the steps that the CONSUMER must follow for the return of a product damaged during shipment, incorrect, or defective, you can contact our CUSTOMER SERVICE AND AFTER-SALES DEPARTMENT directly by phone at (+34) 696 102 521 or by email at hola@aldousbio.com.
17. INFORMATION REGARDING THE PROCESSING OF PERSONAL DATA
In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data, which repeals Directive 95/46/EC (General Data Protection Regulation - GDPR), as well as Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), the PROFESSIONAL informs the CONSUMERS of the Website's online store that all personal data provided through the electronic contact or registration forms existing on the Website, or by sending emails to the different email addresses under the domain aldousbio.com, form part of the PROFESSIONAL's Record of Processing Activities (RAT), which will be updated periodically in accordance with the provisions of the GDPR, for use by the company's different departments in order to be able to provide our services to the CONSUMER, manage them (management, collection, and shipment of the purchased products), send the newsletter regarding offers, promotions, and recommendations from the PROFESSIONAL, as well as send commercial communications about our products by postal mail, telephone, email, SMS/MMS, WhatsApp, Telegram, or other equivalent electronic means of communication, provided that the interested party has consented to the processing of their personal data for that purpose.
The legal basis for the processing is based on the execution of a contract to which the interested party is a party, or on the application, at their request, of pre-contractual measures, or on obtaining the express consent of the interested party. We will keep your personal data as long as there is a mutual interest to do so, from the moment you give your consent until you revoke it or request the limitation of processing. In such cases, we will keep your data in a blocked state for the periods legally required. The data will not be communicated to third parties, except by legal obligation.
By entering their data in the electronic forms existing on the Website, the CONSUMER gives their explicit and unequivocal consent to the PROFESSIONAL to proceed, in accordance with the purposes indicated in the previous paragraph, to the processing of the provided personal data.
Said data will not be transferred by the PROFESSIONAL to third parties without the explicit and unequivocal consent of the CONSUMER. All this without prejudice to the PROFESSIONAL's duty of collaboration with the competent administrative and judicial bodies that may require data of the affected CONSUMER.
Likewise, the PROFESSIONAL informs the CONSUMER of the possibility of exercising their rights of access to personal data, rectification, erasure (right to be forgotten), limitation of processing, data portability, opposition to processing, and not to be subject to automated individual decisions, as well as, when processing is based on consent, the right to withdraw it at any time, by writing to the postal address Carretera Saelices-Villalgordo, 50-B, 16431, Almonacid del Marquesado, Cuenca (Spain), or through the email address hola@aldousbio.com, attaching in both cases proof of identity valid in law, such as a photocopy of the DNI/NIE/passport, and clearly indicating the right you wish to exercise.
If you consider that the processing does not comply with current regulations or that your rights have been violated, you may also file a complaint with the Spanish Data Protection Agency at the address https://www.aepd.es. You can consult our Privacy Policy at https://aldousbio.com/pages/politica-de-privacidad
18. EXEMPTION FROM LIABILITY
The PROFESSIONAL cannot guarantee the technical continuity of the Website, the absence of failures or service interruptions, nor that the Website is available or accessible one hundred percent of the time. The Website is hosted on a secure server and has the necessary SSL security certificate, these tools being those available to the PROFESSIONAL to control the absence of viruses, worms, or any other harmful computer element.
In no case shall the unavailability of the Website or the existence of failures in it entitle the CONSUMER or third parties to claim, under any title, any remuneration or compensation.
19. INTELLECTUAL AND INDUSTRIAL PROPERTY
The Website, including, but not limited to, its programming, editing, compilation, and other elements necessary for its operation, designs, logos, texts, and/or graphics, are the property of the PROFESSIONAL or, where appropriate, the latter has a license or express authorization from the authors.
All content of the Website is duly protected by intellectual and industrial property regulations.
Total or partial reproduction, use, exploitation, distribution, and commercialization will in all cases require the prior written authorization of the PROFESSIONAL.
Any use not previously authorized by the PROFESSIONAL will be considered a serious breach of the author's intellectual or industrial property rights.
The designs, logos, texts, and/or graphics belonging to third parties and that may appear on the Website belong to their respective owners, who are responsible for any possible controversy that may arise in relation to them.
The PROFESSIONAL recognizes in favor of their owners the corresponding intellectual and industrial property rights, without their mere mention or appearance on the Website implying the existence of any rights or liability of the PROFESSIONAL regarding them, nor endorsement, sponsorship, or recommendation by the PROFESSIONAL.
20. EXTERNAL LINKS
The establishment of a hyperlink does not in any case imply the existence of relations between the PROFESSIONAL and the owner of the Website on which it is established, nor the acceptance or approval by the PROFESSIONAL of its contents or services.
Persons who wish to establish a hyperlink must previously request written authorization from the PROFESSIONAL. In any case, the hyperlink will only allow access to the home page or main page of the websites; likewise, they must refrain from making false, inaccurate, or incorrect statements or indications about the PROFESSIONAL, or from including illegal content, contrary to good customs and public order.
The PROFESSIONAL shall not be responsible for the use that each user makes of the information made available on the Website nor for the actions they take based on it.
The PROFESSIONAL shall not assume any responsibility regarding the information contained on third-party websites accessible through "links" from any website belonging to the PROFESSIONAL. The presence of "links" on the PROFESSIONAL's Website has a merely informative purpose and does not in any case constitute a suggestion, invitation, or recommendation about them.
21. ENTIRE AGREEMENT
These Conditions have been made available with the required prior notice, in accordance with current legislation. Likewise, the PROFESSIONAL makes these General Conditions available to you so that they can be stored and reproduced, thus complying with the legal obligation of prior information.
Click here to download the General Conditions of Sale.
The PROFESSIONAL reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website's online store, its functionalities, and/or the content incorporated therein. It also reserves the right to cease the provision of services at any time, keeping intact the commercial or any other nature obligations contracted up to that moment. In the event that one or more provisions of these Purchase Conditions were considered null or inapplicable, totally or partially, by any court, tribunal, or competent administrative body, said nullity or inapplicability shall not affect the rest of the provisions. In such a case, the affected clause or clauses shall be replaced by one or more that produce the effects closest to those replaced.
22. CUSTOMER SERVICE AND AFTER-SALES
For any inquiry, suggestion, complaint, or claim regarding the contracting of the products, you may use the email address hola@aldousbio.com, call Customer Service at (+34) 696 102 521, or use the WhatsApp number (+34) 696 102 521, during the following hours:
Monday to Friday from 08:00 to 14:00
Saturdays, Sundays, and local, regional, and national holidays: closed
23. AMICABLE DISPUTE RESOLUTION
In case of a dispute regarding a purchase or the provision of an online service, the CONSUMER is invited to first contact the PROFESSIONAL's Customer Service to try to reach an amicable solution.
The CONSUMER can also consult the public information regarding out-of-court resolution of consumer disputes in the European Union through the European Commission's Consumer Redress portal: https://consumer-redress.ec.europa.eu/index_es
Having closed the European Online Dispute Resolution (ODR) Platform, the links to the old ODR platform no longer constitute the main channel for processing claims.
24. EVENTS BEYOND OUR CONTROL
The PROFESSIONAL shall not be liable for any failure or delay in the fulfillment of any of the assumed obligations when said failure or delay is due to events beyond our reasonable control ("Force Majeure").
Force Majeure events shall include any act, event, lack of exercise, omission, or accident that escapes our reasonable control and, among others, the following:
I. Strikes, lockouts, or other industrial actions.
II. Civil unrest, revolt, invasion, terrorist threat or attack, declared or undeclared war, threat or preparation for war.
III. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or any other natural disaster.
IV. Impossibility of using trains, ships, airplanes, motorized transport, or other means of public or private transport.
V. Impossibility of using public or private telecommunications systems.
VI. Acts, decrees, legislation, regulations, or restrictions of any government or public authority.
It shall be understood that the obligations will be suspended during the period in which the Force Majeure event persists, and we will have an extension of the term to fulfill said obligations for a duration equivalent to that of the Force Majeure event. We will use all reasonable means to ensure that the Force Majeure event ceases or to find a solution that allows us to fulfill our obligations despite the Force Majeure event.
25. JURISDICTION
These General Conditions shall be governed by Spanish law.For the resolution of any dispute or issue related to this Website or the activities carried out therein, Spanish legislation shall apply, to which the parties expressly submit, with the Courts and Tribunals of Cuenca (Spain) having jurisdiction for the resolution of all conflicts derived from or related to its use, unless the user has the status of a consumer, in which case the parties will submit to the courts and tribunals of the place where the consumer has their habitual residence.
Likewise, the CONSUMER may consult the public information available at a European level regarding the out-of-court resolution of disputes through the European Commission's Consumer Redress portal: https://consumer-redress.ec.europa.eu/index_en
If any clause included in these General Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect that provision or part thereof that is null or ineffective, with these General Conditions remaining in force in all other respects, and said provision being considered as not included, either totally or partially.
Likewise, these Conditions are subject to any other provision, regulation, or law that is directly or indirectly applicable to them.
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